Ce365's Privacy Policy — Your data is our responsibility

1. Introduction

Ce365 is a trusted online gaming platform built for the Bangladeshi gaming community. We believe a member's personal data belongs to them — and protecting it is our foremost responsibility.

This Privacy Policy ("Policy") explains what types of information ce365 collects, how it is used, and how it is kept secure. By using the ce365 website or app, you are considered to have accepted this Privacy Policy.

We publish this policy in a language accessible to our Bangladeshi members so that everyone can easily understand how their data is protected. ce365's privacy policy is built to the highest international standards.

2. Information We Collect

Ce365 only collects information that is genuinely necessary to deliver the platform's services. We do not collect data beyond what is required.

Information Provided Directly by You:

• Full Name (as per National ID)
• Mobile Number (Bangladeshi operator)
• Date of Birth (for age verification)
• Payment Account Details (Mobile Banking/Nagad/Rocket)
• Login Credentials (password stored in encrypted form)

Automatically Collected Information:

3. How Your Information Is Used

Ce365 uses collected data solely for specific, transparent purposes. Our guiding principle is to deliver the best experience for members while maintaining platform security.

1. Account Management: For registration, login verification, and account security.
2. Payment Processing: To process deposits and withdrawals securely.
3. Customer Service: For support tickets, complaint resolution, and assistance.
4. Fraud Prevention: To detect and prevent suspicious activity.
5. Bonuses & Promotions: To deliver applicable offers and rewards.
6. Legal Requirements: To comply with relevant laws and regulations.
7. Platform Improvement: Used for analytical purposes to improve service quality.

4. Data Retention & Deletion

Ce365 stores your data on secure servers. How long it is retained depends on the type of information and applicable legal requirements.

Data Retention Principles:

• Profile and gaming data is retained for as long as the account remains active.
• Financial transaction records are retained for up to 5 years in accordance with legal obligations.
• Personal data is deleted within 30 days of account closure (unless retention is required by law).
• Log and security data is retained for a maximum of 1 year.

5. Sharing Information with Third Parties

Ce365 does not sell or rent your personal information. However, limited data sharing may occur in specific circumstances:

Circumstances Where Data May Be Shared:

• Payment Providers: Limited financial information is shared to process transactions with Mobile Banking, Nagad, and Rocket.
• Technology Service Providers: Data may be processed by cloud hosting and security service providers — however, they are not permitted to store or use your data for any other purpose.
• Legal Obligations: We may be required to disclose information under a lawful order from a court or government authority.
• Fraud Prevention: In cases of serious fraud, relevant information may be shared with the appropriate authorities.

6. Cookies Policy

Ce365's website and app use cookies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Analytical Cookies: To monitor and improve platform performance.

You can manage or delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of some features.

7. Your Rights

As a ce365 member, you have the following rights over your own data. We fully respect and uphold each of these rights.

8. Children's Privacy

Ce365 is strictly for users aged 18 and above. We do not knowingly collect information from minors.

• Age verification is in place at registration — no one under 18 can create an account.
• If we become aware that any information has been collected from a minor, it will be deleted immediately.
• Parents or guardians with concerns about a child's data are welcome to contact our support team directly.

9. Data Security Measures

Ce365 uses industry-standard technology and processes to protect your data. Our security measures are multi-layered and continuously updated.

Our Security Technology:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Password Hashing: Your password is never stored in plain text — bcrypt hashing is used.
• Two-Factor Authentication (2FA): OTP protection for added account security.
• Firewall & DDoS Protection: Advanced security layers to protect against cyber attacks.
• Regular Security Audits: Regular security audits conducted by third-party experts.
• Data Backup: Automated backup systems to prevent data loss.

10. Changes to Privacy Policy

Ce365 may update this privacy policy as needed. We will notify members in advance of any significant changes.

How Changes Are Communicated:

• Members will be notified via SMS or app notification whenever significant changes are made.
• Updated policies generally take effect after 7 days, giving members time to review them.
• Minor changes (spelling corrections, clarifications) may take effect without prior notice.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• The "Last Updated" date at the top of this page will always reflect the most recent version.

11. Contact Us

For any questions, requests, or complaints regarding our Privacy Policy, please get in touch. Our dedicated privacy team is always ready to help.